Ran Kunik, Mayor of Givatayim

This Is How We Understood Citizens' Needs In Time Of Corona

829

184

Answers

Insights

80%

Impact

First, the city defined the consulting question:

We are here to listen! What are your needs these days? How can we help?

The city launched Its Insights website

The crisis has led the residents to adopt a new routine. In order to design solutions that would best address their needs, the municipality invited its residents to be full partners in its decisions.

All the advice was collected through various platforms:

Insights enables you to reach out through various channels: personalized emails, text messages, campaigns on social networks, physical roundtables and phone calls (IVR).

Our AI-powered platform helped turning answers into insights

Our algorithms grouped together similar statements and asked users to verify the matching and offer an insight for each group. All insights were reviewed and verified by our team.

COMMUNITY

Users were asked to match similar highlights or create new insights.

ALGORITHMS

AI grouped similar highlights and asked users to offer an insight.

ANALYSTS

Final insights were reviewed and verified by our professional team.

The insights helped the municipality better understand the needs of the residents and the best way to help them during these times.

"Music in the streets. Music improves morale, and music-trucks that play in the streets make quarantine less lonely."

"Supporting businesses. Publishing information about open businesses that do deliveries would help both residents and businesses."

"Taking care of the adults, by initiating regular "Care Calls", assisting in groceries and drug purchases, and broadcasting activity-workshops in the community channel."

The participants had personal impact on the the municipality's decisions:

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This Is How We Understood Citizens' Needs In Time Of Corona

80%

השפעה

תובנות

184

תשובות

829

משתתפים

First, the city defined the consulting question:

We are here to listen! What are your needs these days? How can we help?

The city launched Its Insights website

The crisis has led the residents to adopt a new routine. In order to design solutions that would best address their needs, the municipality invited its residents to be full partners in its decisions.

התשובות נאספו בערוצים שונים

תובנות מאפשרת להגיע לקהלי היעד בערוצים שונים: הודעות דוא"ל אישיות, מסרונים, פוסטים ברשתות חברתיות, שולחנות עגולים פיזיים ואפילו שיחות טלפון המפנות להקלטה בתא קולי.

האלגוריתמים שלנו סייעו בגיבוש תובנות מרכזיות

אנו משלבים בין בינה מלאכותית (AI) לבין בינה קבוצתית (CI), על מנת לקבץ אמירות משותפות ולייצר מהן תובנות: המשתתיפים מסמנים משפטים, אלגוריתמים מקבצים אותם ומאפשרים ניסוח תובנות משותף.

מנהלי התהליך

הצוות שלנו עובר ומשפר את התובנות שגובשו. בסופו של דבר, התובנות נשלחות לארגון לאישור סופי.

בינה מלאכותית

אלגוריתמים מתקדמים של זיהוי שפה (NLP) לומדים מפעולות המשתתפים, ומקבצים תשובות דומות.

בינה קבוצתית

המשתתפים מבצעים משימות פשוטות, ומסייעים לאלגוריתמים שלנו לקבץ אמירות דומות ולנסח תובנות.

The insights helped the municipality better understand the needs of the residents and the best way to help them during these times.

"Music in the streets. Music improves morale, and music-trucks that play in the streets make quarantine less lonely."

"Supporting businesses. Publishing information about open businesses that do deliveries would help both residents and businesses."

"Taking care of the adults, by initiating regular "Care Calls", assisting in groceries and drug purchases, and broadcasting activity-workshops in the community channel."

The participants had personal impact on the the municipality's decisions:

דוגמאות נוספות

כך מצאנו דרכים חדשות לגרום לתושבי אוסטין טקסס למחזר אשפה

Bob Gedert, Director, Austin Resource Recovery

בוב גדרט

מנהל היחידה לאיכות הסביבה באוסטין טקסס

כך גיבשנו תכנית לפיתוח מקצועי של העובדים שלנו

כרמית שילה

סגנית מנהלת, המחלקה למשאבי אנוש, אמדוקס

מתושבים לשותפים: כך סייענו לעיריית ירושלים לנהל תקציב משתף בשכונות

Sima Sinai, Director of the Authority for Quality of Service, Jerusalem Municipality

סימה סיני

מנהלת הרשות לאיכות השירות, עיריית ירושלים

כך הבנו איך לשנות את חווית המבוטחים בוועדות הרפואיות שלנו

Prof. Shlomo Mor-Yosef, Former Director General of the Israeli National Insurance Institute

פרופ' שלמה מור יוסף

מנכ"ל המוסד לביטוח לאומי לשעבר

Ran Kunik, Mayor of Givatayim

This Is How We Understood Citizens' Needs In Time Of Corona

829

User

184

Antworten

Erkenntnisse

80%

Impact

First, the city defined the consulting question:

We are here to listen! What are your needs these days? How can we help?

The city launched Its Insights website

The crisis has led the residents to adopt a new routine. In order to design solutions that would best address their needs, the municipality invited its residents to be full partners in its decisions.

All the advice was collected through various platforms:

Insights enables you to reach out through various channels: personalized emails, text messages, campaigns on social networks, physical roundtables and phone calls (IVR).

Our AI-powered platform helped turning answers into insights

We combined Artificial Intelligence (AI) and Group Intelligence (CI), to gather similar statements and synthesize insights from them.

ALLE USER

Viele User extrahierten die wesentlichen Punkte aus ihren Antworten.

UNSERE ANALYSTEN

Unsere Analysten schlossen die Analyse ab und legten die Erkenntnisse vor.

IHR TEAM

Die Entscheidungsträger vor Ort bestätigten die Erkenntnisse.

The insights helped the municipality better understand the needs of the residents and the best way to help them during these times.

"Music in the streets. Music improves morale, and music-trucks that play in the streets make quarantine less lonely."

"Supporting businesses. Publishing information about open businesses that do deliveries would help both residents and businesses."

"Taking care of the adults, by initiating regular "Care Calls", assisting in groceries and drug purchases, and broadcasting activity-workshops in the community channel."

The participants had personal impact on the the municipality's decisions:

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So wurde das zukünftige Zusammenleben von den Bürgerinnen und Bürgern der Stadt Dornbirn gestaltet

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So wurde ein Forderungskatalog zum Thema Digitalisierung in Zusammenarbeit mit Experten entwickelt

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So wurde gemeinsam mit relevanten Akteuren aus der Region ein Strategiepapier für das Bildungsnetzwerk der Region Vorarlberg erarbeitet.

Martina Rüscher

Deputy Head of the Parliament

This Is How We Understood Citizens' Needs In Time Of Corona

First, the city defined the consulting question:

The city launched Its Insights website

All the advice was collected through various platforms:

Our AI-powered platform helped turning answers into insights

COMMUNITY

ALGORITHMS

ANALYSTS

The insights helped the municipality better understand the needs of the residents and the best way to help them during these times.

"Music in the streets. Music improves morale, and music-trucks that play in the streets make quarantine less lonely."

"Supporting businesses. Publishing information about open businesses that do deliveries would help both residents and businesses."

"Taking care of the adults, by initiating regular "Care Calls", assisting in groceries and drug purchases, and broadcasting activity-workshops in the community channel."

The participants had personal impact on the the municipality's decisions:

More Case Studies

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רן קוניק, ראש עיריית גבעתיים

This Is How We Understood Citizens' Needs In Time Of Corona

First, the city defined the consulting question:

We are here to listen! What are your needs these days? How can we help?

The city launched Its Insights website

התשובות נאספו בערוצים שונים

האלגוריתמים שלנו סייעו בגיבוש תובנות מרכזיות

מנהלי התהליך

בינה מלאכותית

בינה קבוצתית

The insights helped the municipality better understand the needs of the residents and the best way to help them during these times.

"Music in the streets. Music improves morale, and music-trucks that play in the streets make quarantine less lonely."

"Supporting businesses. Publishing information about open businesses that do deliveries would help both residents and businesses."

"Taking care of the adults, by initiating regular "Care Calls", assisting in groceries and drug purchases, and broadcasting activity-workshops in the community channel."

The participants had personal impact on the the municipality's decisions:

דוגמאות נוספות

המוצר

מגזרים

מאגר ידע

תובנות

This Is How We Understood Citizens' Needs In Time Of Corona

First, the city defined the consulting question:

The city launched Its Insights website

All the advice was collected through various platforms:

Our AI-powered platform helped turning answers into insights

ALLE USER

UNSERE ANALYSTEN

IHR TEAM

The insights helped the municipality better understand the needs of the residents and the best way to help them during these times.

"Music in the streets. Music improves morale, and music-trucks that play in the streets make quarantine less lonely."

"Supporting businesses. Publishing information about open businesses that do deliveries would help both residents and businesses."

"Taking care of the adults, by initiating regular "Care Calls", assisting in groceries and drug purchases, and broadcasting activity-workshops in the community channel."

The participants had personal impact on the the municipality's decisions:

Mehr Beispiele

PRODUKT

SEKTOREN

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