Meir Chen, Director of the Department of Public Transportation

This Is How We Designed Strategy For Public Transportation

1,052

468

Answers

Insights

25%

Impact

First, the Ministry defined its strategic challenge:

What measures shall we take in the fields of operations, service and infrastructure to encourage passengers to take a bus or a train, instead of cars?

The Ministry launched its website - and started the project

Advice was received through online and offline channels

Insights enables you to reach out through various channels: personalized emails, text messages, campaigns on social networks, physical roundtables and phone calls (IVR).

Our AI-powered platform turned answers into insights

Our algorithms grouped together similar statements and asked users to verify the matching and offer an insight for each group. All insights were reviewed and verified by our team.

COMMUNITY

Users were asked to match similar highlights or create new insights.

ALGORITHMS

AI grouped similar highlights and asked users to offer an insight.

ANALYSTS

Final insights were reviewed and verified by our professional team.

The Department obtained 10 strategic insights

"Preference in all major roads. Timing is everything. Having special routes for buses will help shorten travel times so that public transportation will have a significant advantage..."

"Drivers do not handle money. One tariff, ticket machines and credit card purchases should enable to shorten drive time, by eliminating the need of drivers to sell tickets and give change..."

"Technology can help us redefine the user experience in public transportation. New apps and better data can drive service satisfaction up and make journeys easier to plan..."

Each participant received a personal update on impact

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מאיר חן, ראש הרשות הארצית לתחבורה ציבורית

This Is How We Designed Strategy For Public Transportation

25%

השפעה

תובנות

468

תשובות

1,052

משתתפים

First, the Ministry defined its strategic challenge:

What measures shall we take in the fields of operations, service and infrastructure to encourage passengers to take a bus or a train, instead of cars?

The Ministry launched its website - and started the project

התשובות נאספו בערוצים שונים

תובנות מאפשרת להגיע לקהלי היעד בערוצים שונים: הודעות דוא"ל אישיות, מסרונים, פוסטים ברשתות חברתיות, שולחנות עגולים פיזיים ואפילו שיחות טלפון המפנות להקלטה בתא קולי.

האלגוריתמים שלנו סייעו בגיבוש תובנות מרכזיות

אנו משלבים בין בינה מלאכותית (AI) לבין בינה קבוצתית (CI), על מנת לקבץ אמירות משותפות ולייצר מהן תובנות: המשתתיפים מסמנים משפטים, אלגוריתמים מקבצים אותם ומאפשרים ניסוח תובנות משותף.

מנהלי התהליך

הצוות שלנו עובר ומשפר את התובנות שגובשו. בסופו של דבר, התובנות נשלחות לארגון לאישור סופי.

בינה מלאכותית

אלגוריתמים מתקדמים של זיהוי שפה (NLP) לומדים מפעולות המשתתפים, ומקבצים תשובות דומות.

בינה קבוצתית

המשתתפים מבצעים משימות פשוטות, ומסייעים לאלגוריתמים שלנו לקבץ אמירות דומות ולנסח תובנות.

The Department obtained 10 strategic insights

"Preference in all major roads. Timing is everything. Having special routes for buses will help shorten travel times so that public transportation will have a significant advantage..."

"Drivers do not handle money. One tariff, ticket machines and credit card purchases should enable to shorten drive time, by eliminating the need of drivers to sell tickets and give change..."

"Technology can help us redefine the user experience in public transportation. New apps and better data can drive service satisfaction up and make journeys easier to plan..."

Each participant received a personal update on impact

דוגמאות נוספות

כך למדנו מהעובדים כיצד לעשות קפיצת מדרגה בתחום השירות

Sima Sinai, Director of the Authority for Quality of Service, Jerusalem Municipality

סימה סיני

מנהלת הרשות לאיכות השירות, עיריית ירושלים

כך קידמנו חדשנות ודיגיטציה בשירותים שאנו נותנים לתושבים שלנו

Carsten Wulfänger, Head of the District Authority, Stendal District

קרסטן וולפנגר

ראש רשות המחוז, מחוז סטנדאל

כך סייעו לנו התושבים להבין איך להעצים את חיי הקהילה בעיר

אנדראה קופמן

ראש עיריית דורנבירן (אוסטריה)

כך סייענו למשרד להגנת הסביבה בגיבוש תכנית אסטרטגית למעבר לכלכלה דלת פחמן

שולי נזר

סמנכ"לית בכירה לתעשיות

Meir Chen, Director of the Department of Public Transportation

This Is How We Designed Strategy For Public Transportation

1,052

User

468

Antworten

Erkenntnisse

25%

Impact

First, the Ministry defined its strategic challenge:

What measures shall we take in the fields of operations, service and infrastructure to encourage passengers to take a bus or a train, instead of cars?

The Ministry launched its website - and started the project

Advice was received through online and offline channels

Insights enables you to reach out through various channels: personalized emails, text messages, campaigns on social networks, physical roundtables and phone calls (IVR).

Our AI-powered platform turned answers into insights

NLP algorithms grouped similar highlights together and asked users to offer an insight for each group. All insights were reviewed and validated by our partners before they were sent to the Ministry.

ALLE USER

Viele User extrahierten die wesentlichen Punkte aus ihren Antworten.

UNSERE ANALYSTEN

Unsere Analysten schlossen die Analyse ab und legten die Erkenntnisse vor.

IHR TEAM

Die Entscheidungsträger vor Ort bestätigten die Erkenntnisse.

The Department obtained 10 strategic insights

"Preference in all major roads. Timing is everything. Having special routes for buses will help shorten travel times so that public transportation will have a significant advantage..."

"Drivers do not handle money. One tariff, ticket machines and credit card purchases should enable to shorten drive time, by eliminating the need of drivers to sell tickets and give change..."

"Technology can help us redefine the user experience in public transportation. New apps and better data can drive service satisfaction up and make journeys easier to plan..."

Each participant received a personal update on impact

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Andrea Kaufmann

Mayor of Dornbirn

This Is How We Designed Strategy For Public Transportation

First, the Ministry defined its strategic challenge:

The Ministry launched its website - and started the project

Advice was received through online and offline channels

Our AI-powered platform turned answers into insights

COMMUNITY

ALGORITHMS

ANALYSTS

The Department obtained 10 strategic insights

"Preference in all major roads. Timing is everything. Having special routes for buses will help shorten travel times so that public transportation will have a significant advantage..."

"Drivers do not handle money. One tariff, ticket machines and credit card purchases should enable to shorten drive time, by eliminating the need of drivers to sell tickets and give change..."

"Technology can help us redefine the user experience in public transportation. New apps and better data can drive service satisfaction up and make journeys easier to plan..."

Each participant received a personal update on impact

More Case Studies

PRODUCT

SECTORS

RESOURCES

ABOUT

מאיר חן, ראש הרשות הארצית לתחבורה ציבורית

This Is How We Designed Strategy For Public Transportation

First, the Ministry defined its strategic challenge:

What measures shall we take in the fields of operations, service and infrastructure to encourage passengers to take a bus or a train, instead of cars?

The Ministry launched its website - and started the project

התשובות נאספו בערוצים שונים

האלגוריתמים שלנו סייעו בגיבוש תובנות מרכזיות

מנהלי התהליך

בינה מלאכותית

בינה קבוצתית

The Department obtained 10 strategic insights

"Preference in all major roads. Timing is everything. Having special routes for buses will help shorten travel times so that public transportation will have a significant advantage..."

"Drivers do not handle money. One tariff, ticket machines and credit card purchases should enable to shorten drive time, by eliminating the need of drivers to sell tickets and give change..."

"Technology can help us redefine the user experience in public transportation. New apps and better data can drive service satisfaction up and make journeys easier to plan..."

Each participant received a personal update on impact

דוגמאות נוספות

המוצר

מגזרים

מאגר ידע

תובנות

This Is How We Designed Strategy For Public Transportation

First, the Ministry defined its strategic challenge:

The Ministry launched its website - and started the project

Advice was received through online and offline channels

Our AI-powered platform turned answers into insights

ALLE USER

UNSERE ANALYSTEN

IHR TEAM

The Department obtained 10 strategic insights

"Preference in all major roads. Timing is everything. Having special routes for buses will help shorten travel times so that public transportation will have a significant advantage..."

"Drivers do not handle money. One tariff, ticket machines and credit card purchases should enable to shorten drive time, by eliminating the need of drivers to sell tickets and give change..."

"Technology can help us redefine the user experience in public transportation. New apps and better data can drive service satisfaction up and make journeys easier to plan..."

Each participant received a personal update on impact

Mehr Beispiele

PRODUKT

SEKTOREN

Ressourcen

insights