Prof. Shlomo Mor-Yosef, Former Director General of the Israeli National Insurance Institute

How We Changed The Experience Of Applying For Benefits

12,335

1,507

Answers

Insights

77%

Impact

First, the National Insurance Institute defined its consulting question:

About 120,000 Israelis are referred to medical committees each year. How can we create a better experience for them, even when their claim is rejected?

The Institute launched its consulting website

Citizens, beneficiaries and those managing the medical committees know how to improve the emotional experience of appearing before a committee. The NII decided to relay on their advice.

Thousands of answers were collected online and offline

Insights enables you to reach out through various channels: personalized emails, text messages, campaigns on social networks, physical roundtables and phone calls (IVR).

Our AI-powered platform turned answers into insights

Our algorithms grouped together similar statements and asked users to verify the matching and offer an insight for each group. All insights were reviewed and verified by our team.

COMMUNITY

Users were asked to match similar highlights or create new insights.

ALGORITHMS

AI grouped similar highlights and asked users to offer an insight.

ANALYSTS

Final insights were reviewed and verified by our professional team.

Dramatic decisions were made following the insights

"There is a feeling that the committee does not know the case... Each meeting should start with the committee presenting the story and the documents, instead of the insured..."

"Be active in finding the benefits to which the insured might be entitled and prepare him/her for the committee itself... Appoint a case manager to be responsible and accountable for the entire claim..."

"The beneficiaries do not understand the process and its phases... We need an online interface that will enable monitoring of the claim from beginning to end, with push updates..."

Based on the decisions, everyone was updated on their impact

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פרופ' שלמה מור יוסף, מנכ"ל המוסד לביטוח לאומי לשעבר

How We Changed The Experience Of Applying For Benefits

77%

השפעה

תובנות

1,507

תשובות

12,335

משתתפים

First, the National Insurance Institute defined its consulting question:

About 120,000 Israelis are referred to medical committees each year. How can we create a better experience for them, even when their claim is rejected?

The Institute launched its consulting website

Citizens, beneficiaries and those managing the medical committees know how to improve the emotional experience of appearing before a committee. The NII decided to relay on their advice.

התשובות נאספו בערוצים שונים

תובנות מאפשרת להגיע לקהלי היעד בערוצים שונים: הודעות דוא"ל אישיות, מסרונים, פוסטים ברשתות חברתיות, שולחנות עגולים פיזיים ואפילו שיחות טלפון המפנות להקלטה בתא קולי.

האלגוריתמים שלנו סייעו בגיבוש תובנות מרכזיות

אנו משלבים בין בינה מלאכותית (AI) לבין בינה קבוצתית (CI), על מנת לקבץ אמירות משותפות ולייצר מהן תובנות: המשתתיפים מסמנים משפטים, אלגוריתמים מקבצים אותם ומאפשרים ניסוח תובנות משותף.

מנהלי התהליך

הצוות שלנו עובר ומשפר את התובנות שגובשו. בסופו של דבר, התובנות נשלחות לארגון לאישור סופי.

בינה מלאכותית

אלגוריתמים מתקדמים של זיהוי שפה (NLP) לומדים מפעולות המשתתפים, ומקבצים תשובות דומות.

בינה קבוצתית

המשתתפים מבצעים משימות פשוטות, ומסייעים לאלגוריתמים שלנו לקבץ אמירות דומות ולנסח תובנות.

Dramatic decisions were made following the insights

"There is a feeling that the committee does not know the case... Each meeting should start with the committee presenting the story and the documents, instead of the insured..."

"Be active in finding the benefits to which the insured might be entitled and prepare him/her for the committee itself... Appoint a case manager to be responsible and accountable for the entire claim..."

"The beneficiaries do not understand the process and its phases... We need an online interface that will enable monitoring of the claim from beginning to end, with push updates..."

Based on the decisions, everyone was updated on their impact

דוגמאות נוספות

כך גיבשנו מדיניות לעידוד תזונה בריאה - בסיוע תובנות מהציבור

Moshe Bar Siman Tov, Director of the Israeli Health Ministry

משה בר סימן טוב

מנכ"ל משרד הבריאות

בחינה של הרחבת האוטונומיה של צוותי בית הספר

Shmuel Abuav, Director General, the Israeli Ministry of Education

שמואל אבואב

מנכ"ל משרד החינוך

כך הבנו איך ניתן לשפר את חווית הלמידה באוניברסיטאות

Uri Reshtik, Chairman, National union of israeli Students

אורי רשטיק

ראש התאחדות הסטודנטים הארצית

כך הצלחנו לשדרג את התכנית הלאומית להתייעלות אנרגטית

Shaul Meridor, Director General of the Israeli Ministry of Energy

שאול מרידור

מנכ"ל משרד התשתיות הלאומיות, האנרגיה והמים

Prof. Shlomo Mor-Yosef, Former Director General of the Israeli National Insurance Institute

How We Changed The Experience Of Applying For Benefits

12,335

User

1,507

Antworten

Erkenntnisse

77%

Impact

First, the National Insurance Institute defined its consulting question:

About 120,000 Israelis are referred to medical committees each year. How can we create a better experience for them, even when their claim is rejected?

The Institute launched its consulting website

Citizens, beneficiaries and those managing the medical committees know how to improve the emotional experience of appearing before a committee. The NII decided to relay on their advice.

Thousands of answers were collected online and offline

Insights enables you to reach out through various channels: personalized emails, text messages, campaigns on social networks, physical roundtables and phone calls (IVR).

Our AI-powered platform turned answers into insights

NLP algorithms grouped together similar highlights and asked users to offer an insight for each group. All insights were reviewed and validated by our team before they were sent to the NII for approval.

ALLE USER

Viele User extrahierten die wesentlichen Punkte aus ihren Antworten.

UNSERE ANALYSTEN

Unsere Analysten schlossen die Analyse ab und legten die Erkenntnisse vor.

IHR TEAM

Die Entscheidungsträger vor Ort bestätigten die Erkenntnisse.

Dramatic decisions were made following the insights

"There is a feeling that the committee does not know the case... Each meeting should start with the committee presenting the story and the documents, instead of the insured..."

"Be active in finding the benefits to which the insured might be entitled and prepare him/her for the committee itself... Appoint a case manager to be responsible and accountable for the entire claim..."

"The beneficiaries do not understand the process and its phases... We need an online interface that will enable monitoring of the claim from beginning to end, with push updates..."

Based on the decisions, everyone was updated on their impact

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How We Changed The Experience Of Applying For Benefits

First, the National Insurance Institute defined its consulting question:

The Institute launched its consulting website

Thousands of answers were collected online and offline

Our AI-powered platform turned answers into insights

COMMUNITY

ALGORITHMS

ANALYSTS

Dramatic decisions were made following the insights

"There is a feeling that the committee does not know the case... Each meeting should start with the committee presenting the story and the documents, instead of the insured..."

"Be active in finding the benefits to which the insured might be entitled and prepare him/her for the committee itself... Appoint a case manager to be responsible and accountable for the entire claim..."

"The beneficiaries do not understand the process and its phases... We need an online interface that will enable monitoring of the claim from beginning to end, with push updates..."

Based on the decisions, everyone was updated on their impact

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פרופ' שלמה מור יוסף, מנכ"ל המוסד לביטוח לאומי לשעבר

How We Changed The Experience Of Applying For Benefits

First, the National Insurance Institute defined its consulting question:

About 120,000 Israelis are referred to medical committees each year. How can we create a better experience for them, even when their claim is rejected?

The Institute launched its consulting website

התשובות נאספו בערוצים שונים

האלגוריתמים שלנו סייעו בגיבוש תובנות מרכזיות

מנהלי התהליך

בינה מלאכותית

בינה קבוצתית

Dramatic decisions were made following the insights

"There is a feeling that the committee does not know the case... Each meeting should start with the committee presenting the story and the documents, instead of the insured..."

"Be active in finding the benefits to which the insured might be entitled and prepare him/her for the committee itself... Appoint a case manager to be responsible and accountable for the entire claim..."

"The beneficiaries do not understand the process and its phases... We need an online interface that will enable monitoring of the claim from beginning to end, with push updates..."

Based on the decisions, everyone was updated on their impact

דוגמאות נוספות

המוצר

מגזרים

מאגר ידע

תובנות

How We Changed The Experience Of Applying For Benefits

First, the National Insurance Institute defined its consulting question:

The Institute launched its consulting website

Thousands of answers were collected online and offline

Our AI-powered platform turned answers into insights

ALLE USER

UNSERE ANALYSTEN

IHR TEAM

Dramatic decisions were made following the insights

"There is a feeling that the committee does not know the case... Each meeting should start with the committee presenting the story and the documents, instead of the insured..."

"Be active in finding the benefits to which the insured might be entitled and prepare him/her for the committee itself... Appoint a case manager to be responsible and accountable for the entire claim..."

"The beneficiaries do not understand the process and its phases... We need an online interface that will enable monitoring of the claim from beginning to end, with push updates..."

Based on the decisions, everyone was updated on their impact

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SEKTOREN

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